English Customer Support Agent - LATAM

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

customer service ecommerce english email phone

📋 Description

  • Provide customer service for multinational electronics and e‑commerce clients as part of a global team.
  • Front-line support via email, live chat, social media, and phone.
  • Calmly troubleshoot issues and help customers when they need it most.
  • Undergo assisted training to improve your customer support skills.
  • Support clients with professionalism and empathy across channels.

🎯 Requirements

  • Advanced English level (minimum C1).
  • Located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama.
  • Comfortable providing phone support.
  • Open to learning new technologies and products.
  • Fast learner with initiative and strong troubleshooting.
  • Tech setup: 15 Mbps down, 8 Mbps up; latency <120 ms; Windows 11 or macOS 13+; Intel i5-8260U+; 2FA smartphone.

🎁 Benefits

  • 100% remote work with no commute or travel costs.
  • Access to online training and career development.
  • Diverse, inclusive culture with 80+ countries and 25+ languages.
  • Engaging employee communities and events across the company.
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