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customer support qa english multitasking platform management📋 Description
- Handle customer inquiries via chat and phone for couriers, partners, and users
- Provide quick feedback, resolve escalations, and manage technical issues
- Review and respond to user feedback
- Oversee and manage operations in the cities where Wolt operates
- Maintain a great customer experience and monitor performance daily
- Work on quality assurance (QA) and platform management
🎯 Requirements
- Fluent in Romanian and English (C1)
- Excellent communication skills and patience
- Great attention to detail and strong focus
- Handle stressful situations and multitask with ease
- Willing to work in shifts, weekends and holidays
- Comfortable with new apps and quick to adapt
🎁 Benefits
- Fully remote work
- Meal vouchers worth 30 RON per working day
- Medical subscription in Regina Maria clinics — Priority Plus
- Monthly sports activity budget (150 RON net)
- Access to Bookster online library with over 10,000 titles
- Birthday day off
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