Related skills
communication data analysis sql project management stakeholder management📋 Description
- Deeply understand user, agent, and partner pain points
- Utilize SQL to pull, analyze and articulate quantifiable impact
- Translate operational pain points into technical requirements
- Collaborate with Ops front line and engineers to debug issues
- Partner with product and engineering to pilot and roll out capabilities
- Assess and communicate engineering implications to Ops
- Represent Ops in product and engineering roadmap conversations
🎯 Requirements
- 5+ years in program management at high-growth tech company
- Track record delivering end-to-end projects with quantified impact
- Experience distilling complex needs into clear solutions
- Demonstrated ability to learn implications of new technologies and systems
- Strong data-analysis skills, including SQL
- Strong written and verbal communication and cross-functional collaboration
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