Provide technical support to APAC and China customers, troubleshooting issues.
Collaborate with developers and internal teams on post‑integration issues and best practices.
Identify areas where Airwallex products aren’t functioning and drive improvements.
Coordinate with internal stakeholders to diagnose causes of system failures and deliver solutions.
Be available to manage the process for resolving system incidents.
Contribute to tools, systems, and processes to improve productivity and reliability.

🎯 Requirements

3+ years experience in people management of Technical Support Engineers in APAC/China
5+ years experience in customer-facing technical support
Bachelor degree in Computer Science or related majors
Experience with REST, JSON, HTTP, HTTPS and SQL
Proven troubleshooting and problem-solving skills
Excellent English and Mandarin written and verbal communication

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