Engineering Manager, Support Experience

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

analytics data engineering distributed systems apis llm

📋 Description

  • Lead and grow the Support Experience engineering team.
  • Elevate the technical bar and expand impact.
  • Build support experiences for priority user segments.
  • Implement new API endpoints for multiple products.
  • Do data engineering for real-time insights.
  • Build AI-enabled experiences for Stripe users.

🎯 Requirements

  • 3+ years leading teams building full-stack web apps at scale; 10+ years total exp.
  • Passion for supporting external users and internal customers.
  • Experience recruiting and building great teams.
  • Designed/owned Agentic LLM solutions for support/workflow automation.
  • Thrive with autonomy and responsibility.
  • Clear, persuasive writing and communication.
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