Engineering Manager, Issuing

📋 Description

• Ensure high reliability and correctness for the Issuing surface area, including APIs and services powering core card and account lifecycle flows
• Lead delivery of new features and improvements across card issuance (physical + virtual), onboarding (KYB/KYC), and tokenization-related capabilities
• Raise the bar on operational excellence: observability, incident response, on-call readiness, and pragmatic reliability improvements
• Own initiatives from planning to launch, keeping stakeholders informed and aligned along the way
• Partner closely with Product and cross-functional stakeholders to clarify requirements early and keep engineering time focused on the highest-impact work
• Lead efforts to improve systems, processes, and documentation so new team members can ramp quickly

🎯 Requirements

• Experience managing and growing engineers, including coaching, feedback, and hiring
• Strong technical judgment and system design skills, especially for API-driven, high-reliability distributed systems
• Comfort staying close to the work. This is a player-coach role where the manager can unblock, review designs, and occasionally contribute hands-on when needed
• Experience shipping and operating production services, with a bias toward measurable reliability and pragmatic iteration
• Experience with or interest in learning the Issuing domain (cards, KYC/KYB, tokenization) and the realities of operating critical-path systems
• Experience with Python and AWS (or closely related stacks), and an ability to ramp quickly where the stack is unfamiliar

🎁 Benefits

• Unlimited PTO
• 12-weeks fully paid parental leave
• 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
• Work From Anywhere: work from anywhere in the world 4-weeks each year
• 3% cashback on card purchases with your Privacy.com employee account
• Health, vision, and dental insurance; HSA Contribution Match