Engineering Manager, Customer Experience & Operations

Added
9 minutes ago
Type
Full time
Salary
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Related skills

elixir backend postgresql python system design

πŸ“‹ Description

  • Own scaling SPS across all sellers; lead a full-stack team.
  • Design scalable systems with messaging, payments, logistics.
  • Build tooling to resolve post-purchase issues.
  • Own outcomes and execution end-to-end with cohesive UX.
  • Drive SPS adoption; reduce refunds; boost CSAT.
  • Potential to expand across CX into an intelligent support platform.

🎯 Requirements

  • 8+ years in product/platform engineering; 3+ years managing teams.
  • Proven product development leadership; end-to-end experiences; scale backend.
  • Product instinct: translate user/business problems into robust tech.
  • Builder mindset: lead system design; trade-offs; execution.
  • Team leadership: grow eng teams delivering complex products fast.
  • Ownership & execution: own outcomes; thrive in ambiguity.
  • Nice to have: messaging systems; Python/Elixir/Postgres.

🎁 Benefits

  • Salary: $245k–$290k USD + equity
  • Flexible time off and company holidays
  • Health insurance: Medical, Dental, Vision
  • Work-from-home support and home office setup
  • 401k (US) + international pension plans
  • 16 weeks parental leave + gradual return
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