Related skills
distributed systems data science apis ml routing📋 Description
- Lead engineers building routing and decisioning to improve outcomes.
- Build and scale Skills Based Routing to match contacts to ambassador skills.
- Contribute to cross-product initiatives, aligning team goals and integration.
- Improve quality via roadmap planning, ownership, and architecture reviews.
- Partner with Product/Data/Operations to drive metrics (NPS, CSAT, TTR).
- Champion customer-centric discovery; use insights to prioritize impact.
🎯 Requirements
- 10+ years software engineering experience; 4+ years leading teams.
- Experience building scalable distributed systems (APIs, event-driven).
- Strong technical judgment to guide trade-offs while delivering.
- Turn ambiguous problems into clear roadmaps and milestones.
- Customer- and product-minded; use metrics to guide iteration.
- Excellent communication and collaboration; drive decisions beyond hierarchy.
🎁 Benefits
- US remote eligible; must live in eligible state.
- Occasional office visits may be required.
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