Engineering Manager, AI Models Infrastructure

📋 Description

• Lead a high-performing team building the platform and infrastructure that powers Intercom's AI capabilities.
• Contribute directly to production code, staying close to the work and building knowledge through first-hand experience.
• Support teams of ML Scientists and Engineers building AI-powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team's most senior engineers, balancing delivery, quality, and innovation.
• Improve developer-experience across the AI infrastructure stack, ensuring systems are observable, scalable, and easy to build upon.
• Empower the engineers on the team to act with agency and maximize their impact.

🎯 Requirements

• Experience leading engineering teams in an infrastructure or platform team.
• Strong prior experience working as an engineer.
• Strong technical judgment; coach senior engineers through complex architectural trade-offs.
• Adaptable leadership style for a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.
• Recent hands-on coding experience, shipped production code or notable OSS contributions.

🎁 Benefits

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!