Own the technical leadership to enable customer teams across GCS
Develop training material with development eng to address trends in issues and skill gaps
Deliver technical training and/or train SMEs to lead sessions
Set strategy for reflecting customer voice and use cases into product teams
Identify product supportability gaps and develop tools to improve troubleshooting

🎯 Requirements

8+ years in support/networking as SME in Zero Trust & Cyber Security
Expertise in networking, cloud security, and performance management; quick to master new tech
Proven collaboration across cross-functional teams and orgs
Experience building new processes, tools, or features to improve troubleshooting
Industry certification at professional/expert level
Experience with NPI (New Product Introduction) process and beta efforts

🎁 Benefits

Various health plans
Time off for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

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