Front Desk Assistant

About The Engine

Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies.

About the Position

The Front Desk Assistant is a member of our Community Operations Team. This team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.

Salary and Schedule

This is a part time role with up to 20 hours of work per week.

Work Model and Location

Workplace Type: On-site

Location: Cambridge, MA

Areas of Responsibility

• Represent the Engine to all visitors, staff, and guests
• Oversee and maintain a presence at the front desk of The Engine at 501 Mass Ave during scheduled business hours
• Greet visitors warmly and ensure an efficient hand-off to their host using our guest management system
• Monitor building badges and keys; program access to building as directed; periodically update database system to ensure accurate information
• Provide support with event planning; reserve spaces; place and receive catering orders; set-up/breakdown furniture; work with host to ensure all preparation details are addressed
• Maintain relationships with facilities team and applicable vendors; triage issues and place service calls; schedule routine equipment service and warranty appointments
• Assist with monthly invoicing
• Keep desk tidy & office supplies stocked, organized, inventoried and readily available.
• Order supplies for events, office, and team members
• Maintain kitchen 501 Mass Ave. through upkeep of dishwashers, coffee machines, and refrigerators, as well as restocking snacks and condiments
• Assist the Operations Team at 750 Main St. with building walkthroughs and maintenance of conference rooms and kitchens
• Assist in Operations Team tasks as needed

Job Requirements

• Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
• Effective communication skills
• Highly value teamwork
• Take ownership over tasks and follow them through to completion
• Detail-oriented and very organized, with solid time management skills
• Independent, reliable, and willing to learn
• Curious about tech with the capacity to learn and provide basic tech support
• Bring a fresh perspective and new ideas for improving experience and efficiency
• Appropriately social with fellow team members, guests, and staff
• A High School Diploma or equivalent experience
• Relevant professional work experience
• Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
• Ability to lift 35 lbs.