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data analysis gtm customer success change management onboarding📋 Description
- Onboard SMB customers with high-impact onboarding and quick value
- Drive product adoption at scale using data insights
- Own account health by tracking usage and risk
- Solve problems quickly by coordinating with technical teams
- Systematize scalable Customer Success processes
- Champion customer voice to shape product and GTM roadmap
🎯 Requirements
- 2+ years in customer/stakeholder-facing roles (CS/Consulting/Sales/RevOps)
- Energised by meeting new people and spreading energy
- Confident communicator guiding customers through the AI shift in recruiting
- Love experimentation and iterating without fear of failure
- Brand-aligned: intelligent, low-BS, authentic, customer-focused
- Remote role based in NYC with future hybrid
🎁 Benefits
- Collaborative, high-performing team culture
- Accelerated learning as we re-invent work with AI
- Competitive compensation and equity
- Comprehensive benefits package
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