Related skills
crm ms office project management stakeholder management budgeting📋 Description
- Foster relationships with customers as the primary contact for Professional Services
- Assist clients in implementing Neo4j and manage delivery
- Ensure Statement of Work/Order Form terms are respected
- Manage hours, travel, expenses, and billing with Finance
- Identify up-selling and cross-selling opportunities with the team
- Identify engagement risks and communicate mitigation plans
🎯 Requirements
- Proven experience as an Engagement Manager
- Background in professional services and/or customer service is a plus
- Proficient in MS Office and CRM/project management software
- Strong organizational and multitasking skills
- Customer-oriented approach
- Excellent verbal and written communication abilities
🎁 Benefits
- High-growth company with strong ARR and momentum
- Significant funding round backing Neo4j
- Widely adopted by Fortune 100 and 500 customers
- Culture built by CEO around relationships and customer success
- Numerous industry awards and a thriving community
- Forrester TEI cites 417% ROI for Neo4j
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