Engagement Manager, Prepared by Axon

📋 Description

• Become Prepared platform expert and educate customers.
• Onsite training for agency roles to maximize value.
• Monitor engagement metrics and drive improvements.
• Advocate for customers with CS, product, and engineering.
• Triage and resolve customer issues with support.
• Role requires up to 75% travel.

🎯 Requirements

• 3+ years in customer success, training, or related field.
• Public safety domain expertise: 911, CAD, NG911.
• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Relationship building across organizational levels.
• Adaptable in a fast-paced startup and tech-savvy.

🎁 Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, dental, and vision plans.
• Fitness programs.
• Learning & development opportunities.