Related skills
customer success program management saas professional services developer tools📋 Description
- Co-develop structured success plans with milestones and criteria.
- Coordinate cross-functional delivery; track milestones and blockers.
- Lead executive reviews; present adoption progress and outcomes.
- Build organizational maps; drive multi-threaded engagement.
- Identify where deeper technical activation is needed; engage Customer Success Engineering.
- Monitor engagement health; surface risks early and adjust.
🎯 Requirements
- 8+ years in program management, enterprise CS, or strategic consulting in tech B2B SaaS.
- Structured and strategic; translate ambiguity into actionable plans.
- Executive-ready communicator; confident presenting to senior stakeholders.
- Commercially aware; link adoption to revenue and identify expansion signals.
- Deeply collaborative; partner with AE and cross-functional teams.
- Developer-focused; experience with developer tooling or API platforms.
🎁 Benefits
- Full medical coverage.
- Flexible PTO and wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs for physical and mental health.
- Team-building events.
- Donation-matching program.
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