Related skills
telehealth mobile ehr desktop hipaa📋 Description
- Conduct outreach calls to newly enrolled patients before first appointment
- Confirm appointment date/time and logistics
- Walk patients through video visit tech on iOS and Android
- Troubleshoot basic device/connectivity issues
- Verify insurance eligibility and collect missing data
- Identify patients at risk of no-shows and flag for follow-up
🎯 Requirements
- 2+ years Medical Assistant or equivalent clinical support
- Experience beyond the exam room: front desk, care coordination, telehealth
- Warm, patient communicator with older adults; explains tech clearly
- Comfortable with anxious or tech-averse patients
- Understands basic clinical context; escalate when needed
- Able to guide patients through video visit tech on mobile/desktop
🎁 Benefits
- Competitive compensation
- Health, Dental, Vision insurance
- Short-term Disability and Life Insurance
- Long-term Disability
- 401(k) Retirement Plan
- 100% Remote; Generous PTO and holidays
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