Ensono

1,001-5,000 employees
52 jobs posted

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End User Support Technician

Added

less than a minute ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

okta linux windows intune mac

📋 Description

Provide desktop and software support for users.
Assist with computer setups, upgrades, and maintenance.
Respond to on-the-spot user inquiries and issues.
Troubleshoot Windows, Mac, and Linux OS and hardware.
Document tickets and meet SLA; drive First Call Resolution.
Train users on applications and hardware basics.

🎯 Requirements

Bachelor's Degree in Computer Science or Information Systems, or equivalent.
IT Certifications: Okta, O365, MCSE are a plus.
Desktop support for Windows, Mac, and Linux.
OS install, configuration, and troubleshooting.
Ticketing SLAs and First Call Resolution.
Strong communication, time management, and problem solving.

🎁 Benefits

Equal opportunity employer.
Shift: 1:30 PM - 10:30 PM.
On-site role in Bengaluru; exposure to Windows, Mac, Linux.
Grow with a global IT infrastructure team.

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