Related skills
datadog sql tableau zendesk linear📋 Description
- Lead escalation for Tier 2/3 end-user issues; root-cause across SQL/APIs.
- Manage Zendesk and ticketing interactions; maintain a customer-obsessed mindset.
- Escalate systemic issues to Eng/Product; keep clear documentation through lifecycle.
- Own complex processes such as payments and consumer disputes; ensure regulatory compliance.
- Lead 5+ End User Product Solutions Analysts; coaching and mentorship.
- Onboard new analysts; design ongoing training and scheduling coverage.
🎯 Requirements
- 4+ years in customer support or product ops; fintech exp preferred.
- Experience mentoring a team of support analysts.
- Zendesk or similar; Linear a plus.
- Strong analytics with SQL, Hex, Datadog, Tableau.
- Demonstrated technical proficiency via CS/DS degree or equivalent.
- Onsite in New York, Mon-Fri; weekend support as needed.
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Relocation packages covered
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