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datadog sql intercom tableau zendesk📋 Description
- Provide tier 1/2 technical support to clients via Zendesk within SLAs
- Investigate, troubleshoot, and fix complex issues; escalate as needed
- Document and communicate with internal teams throughout the support lifecycle
- Collaborate with Solutions team to relay user feedback and improve the product
- Maintain and update internal knowledge base articles and FAQs
- Run QA checks on our Support AI Chatbot and coach for proper responses
🎯 Requirements
- 1-2 years in a Customer Support Analyst or Product Solutions role or equivalent
- College degree
- Experience with support software (e.g., Zendesk, Intercom, Linear)
- Data analysis skills and software (e.g., SQL, Hex, Datadog, Tableau)
- Demonstrated technical proficiency such as a CS or data science degree or bootcamp
- Bias towards data-driven decision-making and analytical skills
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Relocation packages provided
- Commuter benefits
- Unlimited vacation and paid holidays
🚚 Relocation support
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