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powershell voip macos vmware windows 10📋 Description
- Provides support to cross-functional teams, with a high attention to detail
- Serves as first line of contact for IT related issues across the organization
- Receives reported issues and tickets, prioritizing and resolving issues accordingly
- Escalates and assigns colleague issues to appropriate IT team members if needed
- Documents all relevant information and steps taken while resolving tickets and IT issues
- Maintains IT knowledge via online resources, updating and creating useful knowledge base articles as needed
🎯 Requirements
- Ability to perform routine situations and procedures with limited supervision
- Excellent customer service skills
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
- Knowledge servicing, troubleshooting, and repairing laptop and desktop hardware
- Ability to identify and resolve common IT problems
- Knowledge of Microsoft Active Directory, VoIP, VMWare, TCP/IP networking, VLANs concepts, PowerShell, Windows 10 and macOS
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