Provide IT support to Black Duck employees worldwide; manage inbound tickets.
Document troubleshooting steps and clearly communicate solutions.
Onboard new employees; provision system, app, and hardware access.
Maintain hardware inventory and lifecycle management.
Manage procurement and logistics for hardware/software; vendor coordination.
Uphold IT security best practices; contribute to a zero-trust environment using Okta.

🎯 Requirements

2–5 years of hands-on IT support experience.
Experience with MDM (Intune and Jamf).
End-to-end ticket management; ensure timely resolution.
Strong documentation and clear user communication.
Hands-on with Jamf Pro and Microsoft Intune; macOS/Windows.
Support IT environments with 1,600+ endpoints.
Strong knowledge of macOS, iOS, and Windows systems.
Familiarity with Okta or similar SSO.

🎁 Benefits

Equal opportunity employer; all applicants considered.
Provides reasonable accommodations for disabilities where applicable.

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