Enablement Partner

📋 Description

• Deliver structured onboarding and training for new Customer Success hires.
• Develop and update training materials (presentations, manuals, online resources).
• Create, organize, and maintain reusable learning materials (SOPs, guides, e-learning).
• Oversee training effectiveness and gather participant feedback.
• Collaborate with department heads to align training with goals.
• Develop new initiatives into structured training programs across departments.

🎯 Requirements

• Bachelor's degree in Education, Training, Business, or related field or equivalent experience.
• 2-3 years of experience training team members in the tech industry.
• Experience in a customer-facing success role (preferred but not required).
• Excellent communication and presentation skills.
• Understanding of adult learning principles and training methodologies.
• Proficiency in creating training materials using various tools and platforms.

🎁 Benefits

• This role offers the chance to shape the growth of our people and impact our Customer Success organization.
• You will bridge strategy and execution, ensuring teams are trained, confident, and delivering world-class service.