Related skills
renewals onboarding upsell strategic accounts customer success management📋 Description
- Manage pricing and rebates for large/complex customers.
- Deliver value across the customer partnership to achieve outcomes.
- Own the overall success of strategic and enterprise customers end-to-end.
- Collaborate with Manager of Implementations during onboarding and rollout.
- Identify expansion, upsell, and renewal opportunities; drive retention.
- Build trusted advisor relationships and lead renewal/CSAT initiatives.
🎯 Requirements
- 6+ years in SaaS Customer Success.
- Experience managing strategic and enterprise accounts.
- Proven track record of achieving goals.
- Strong stakeholder management and C-level communication.
- Ability to drive ROI, adoption, and renewals.
- Occasional travel required.
🎁 Benefits
- Paid Time Off
- Wellness Benefit
- Comprehensive Insurance
- Retirement Plan
- Bonus Plan
- Equity Program
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