Employee Relations Business Partner

📋 Description

• Handle complex or escalated ER issues across NA and global regions.
• Serve as primary legal triage for HRBPs; guide inquiries and escalate.
• Conduct risk assessments for restructures with ER and legal lens.
• Provide guidance on complex performance issues exceeding risk thresholds.
• Lead ER data reporting to identify themes and executive insights.
• Conduct investigations with autonomy; lead interviews and findings.

🎯 Requirements

• Bachelor's degree in HR/Management or related fields.
• 5–8 years Employee Relations experience focusing on high-risk cases.
• Expert knowledge of US/Canada employment law.
• Experience in legal triage or HR-legal liaison.
• Experience assessing risk for large reorganizations.
• Strong communication and influencing skills; cross-geography independence.

🎁 Benefits

• Competitive pay and generous time off.
• Healthcare and retirement savings.
• Parental and wellness leave.
• Eligibility for Twilio equity plan.
• Paid sick leave and personal time off.
• Paid parental leave.