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crm account management outreach saas renewals📋 Description
- Act as the primary point of contact for a large portfolio of Emerging Accounts
- Own the full post sales lifecycle, including onboarding, adoption, and renewal
- Manage renewals across your entire book, not just the final 90 day window
- Prepare, deliver, and close high volume renewals using defined processes
- Execute standardized onboarding and adoption motions using playbooks
- Use programmatic outreach as the primary engagement model
🎯 Requirements
- Experience in customer success, renewals, account management, or SaaS support roles
- Comfort managing a high volume portfolio with structured workflows
- Ability to execute consistently within defined processes
- Strong organization and attention to detail
- Clear written and verbal communication skills
- Experience working with CRM systems
🎁 Benefits
- Competitive medical, dental, and vision insurance options for you and your dependents
- Flexible time off, company paid holidays, parental leave, and paid volunteer time off
- Support for your mental health and wellness resources
- Employer-subsidized life insurance as well as short-term and long-term disability
- A digital-first work environment and a monthly stipend to support remote work
- And more
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