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hardware software end-user support it operations service desk📋 Description
- Lead 6+ contributors delivering world-class customer service and tech support
- Manage travel and onsite requirements
- Understand hardware and software; adapt to new tech
- Strong analytical skills with problem-solving ability
- Handle high-pressure situations with multiple priorities
- Drive automation across products
🎯 Requirements
- 3+ years of IT operations, service desk, and customer service leadership
- Proven track record delivering support to remote sites
- Ability to travel and work onsite
- Self-starter who owns tasks from start to finish
- Healthy skepticism for the status quo
- Empathetic leadership and strong self-awareness
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