Related skills
crm wordpress customer success salesforce saas📋 Description
- Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
- Manage a portfolio of enterprise accounts with tailored engagement strategies.
- Conduct strategic success planning, stakeholder mapping, and executive reviews.
- Monitor health signals, usage data, and sentiment to spot risks.
- Execute lifecycle programs to increase adoption, value realization, satisfaction, and retention.
- Maintain accurate documentation of activities, insights, and outcomes within CRM and CS platforms.
🎯 Requirements
- 5-10 years in Customer Success or enterprise role.
- Demonstrated track record of retention, expansion, and cross-sell.
- Strong communication, executive presence, and negotiation skills.
- Proven ability to build relationships with senior stakeholders and executives.
- Experience managing the customer lifecycle using CRM/CS platforms (Salesforce).
- Data-driven decision-making and account prioritization.
🎁 Benefits
- Equal opportunity employer, welcoming applicants from all backgrounds.
- Reasonable accommodations for applicants and employees with disabilities.
- Remote-friendly workplace with distributed teams.
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