Embedded Technical Account Manager (Onsite)

Added
less than a minute ago
Type
Full time
Salary
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salesforce saas apis microsoft sql server axon evidence

๐Ÿ“‹ Description

  • Location: Onsite in Belleville, Ontario (min 3 days/week)
  • Primary technical liaison for key customers
  • Provide tech expertise, project management, and customer advocacy
  • Collaborate with cross-functional teams to align with customer needs
  • Monitor tickets, troubleshoot (tier 2) and escalate when necessary
  • Ensure SLAs and contractual obligations are met

๐ŸŽฏ Requirements

  • Citizenship with country of work and ability to pass security clearance
  • 5+ years IT experience in a support/deployment role
  • Experience with law enforcement/government entities
  • Proven track record managing customer relationships and technical projects
  • Expertise in APIs, SaaS, Windows Server/SQL Server, Active Directory, Azure Entra ID
  • Strong written and verbal communication and problem-solving

๐ŸŽ Benefits

  • Competitive benefits package
  • Health, dental, and wellness coverage
  • Professional development opportunities
  • Inclusive, equal opportunity employer
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