Related skills
saas apis integration embedded workato📋 Description
- Own a portfolio of embedded customers; renewals and NRR.
- Map customer goals to Workato capabilities; build success plans.
- Proactively identify risks to retention; lead cross-functional resolution.
- Conduct executive business reviews (EBRs) to show progress and value.
- Guide customers through product launches and onboarding.
- Enable customer teams on Workato's platform and best practices.
🎯 Requirements
- 5+ years in customer success, TAM, consulting, or product mgmt (SaaS/iPaaS)
- Experience with ISVs or embedded/OEM partnerships is a plus
- Solid understanding of the SDLC; able to engage with architects/engineers
- Proven renewal and expansion targets; track record
- Familiarity with integration/automation platforms (Workato, MuleSoft, Zapier)
- BS/BA or equivalent practical experience
🎁 Benefits
- Flexible, trust-oriented culture
- Dynamic work environment with a broad benefits package
- Opportunities to work with leading software firms in embedded space
- Professional growth and cross-functional collaboration
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