Provide fundamental deliverability support to customers and internal teams
Manage and prioritize tickets for deliverability troubleshooting
Manage a portfolio of assigned customers with Deliverability Services entitlement
Conduct in-depth investigations into email sending practices
Help customers with blocklists, spam traps, and deliverability issues
Monitor email metrics and help improve sending reputation

🎯 Requirements

Competency in deliverability concepts and customer management
2-3 years delivering deliverability services at ESP, agency, or large brand
Strong in best practices and remediation; clear customer communication
Polished, articulate ambassador for the team and Braze

🎁 Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Medical, dental, vision, life, and disability coverage
Fertility benefits and equal paid parental leave
Learning stipend and professional development

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