Related skills
reporting analytics email customer management deliverability📋 Description
- Provide deliverability support to customers and internal teams
- Manage and prioritize deliverability tickets
- Service a portfolio of customers with Deliverability Services entitlement
- Conduct investigations into email sending practices
- Help customers schedule IP warming and monitor progress
- Monitor and improve sending metrics and reputation
🎯 Requirements
- 2–3 years delivering deliverability services at ESP, agency, or brand
- Competent in deliverability concepts and customer management
- Experience identifying/remedying deliverability issues
- Able to present findings in clear, consumable formats
- Strong communication and customer-facing skills
- Collaborative, team-oriented mindset
🎁 Benefits
- Competitive compensation and equity
- Retirement and employee stock purchase plan
- Flexible paid time off
- Medical, dental, vision, life, disability
- Fertility benefits and paid parental leave
- Professional development and yearly learning stipend
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