Related skills
reporting analytics email deliverability ip warming📋 Description
- Provide fundamental deliverability support to customers and internal teams
- Manage and prioritize tickets for deliverability troubleshooting
- Service a portfolio of customers with a Deliverability Services entitlement
- Help conduct in-depth investigations into email sending practices
- Assist customers with blocklists, spam traps, and MPs
- Monitor warming progress and sending reputation metrics
🎯 Requirements
- 2-3 years delivering deliverability services (ESP/agency/brand)
- Strong knowledge of deliverability concepts and best practices
- Proven success identifying and remedying deliverability issues
- Ability to present findings clearly to customers
- Polished, articulate ambassador for the team and Braze
- Experience across customer management and cross-functional collaboration
🎁 Benefits
- Equity grants (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Annual learning stipend for professional development
- In-office experience fostering community and collaboration
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