Related skills
reporting customer success email deliverability📋 Description
- Provide deliverability support to customers and internal teams.
- Manage and prioritize tickets for troubleshooting and strategy.
- Service a portfolio of customers with Deliverability Services entitlement.
- Conduct in-depth investigations and audits into email sending practices.
- Assist with blocklists, spam traps, and IP-warming planning.
- Analyze metrics and craft long-term deliverability plans for high-visibility brands.
🎯 Requirements
- 2-3 years' experience delivering deliverability services at ESP/agency/brands.
- Strong knowledge of deliverability concepts and best practices.
- Proven ability to identify and fix deliverability issues; present results.
- Excellent customer management and communication; Braze ambassador.
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefits (medical, dental, vision, life, disability)
- Fertility benefits and equal paid parental leave
- Professional development with career pathing and yearly stipend
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