Platform Operations Associate

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the Role

We are looking for a Platform Operations Associate to join our team at EliseAI. This role will sit at the intersection of business operations and technology, supporting the teams that drive our growth — including Customer Success, Sales, Marketing, Product, Engineering, and Data. You’ll help maintain and improve our tech stack, assist with system integrations, and support the evaluation of new tools. This is a hands-on, learning-focused role where you’ll gain exposure to systems architecture, data workflows, and automation while building a strong foundation in SaaS operations.

You’ll partner with teammates across the company to ensure our tools, workflows, and analytics support efficient, data-driven decision-making as we scale.

Key Responsibilities

• Support the day-to-day management and optimization of our tech stack, including Planhat, Salesforce, and Snowflake

• Assist in building and maintaining integrations between systems using APIs, webhooks, and automation tools

• Help troubleshoot and resolve technical issues to ensure smooth operations

• Build and update dashboards to give teams actionable insights on customer health and business metrics

• Partner with cross-functional teams to document processes, gather requirements, and support operational improvements

• Assist in evaluating and testing new tools or platforms based on business needs

• Maintain data accuracy and cleanliness across systems

• Learn and apply best practices for SaaS workflows and data-driven operations

• Attract top-tier talent to join our driven team

Requirements

• Basic proficiency in SQL (Python experience a plus, but not required)

• 1+ year of experience in a business operations, technical support, or systems-related role (internships or project experience welcome)

• Familiarity with databases, APIs, and/or automation tools like Zapier, Retool, or Hex (coursework or self-taught experience acceptable)

• Strong problem-solving skills with curiosity to learn new systems and technologies

• Comfortable working cross-functionally and translating technical concepts into clear actions

• Excellent attention to detail and organizational skills

• Willingness to work in person at our NYC office 4-5 days per week.

Preferred Qualifications

• Exposure to SaaS tools and understanding of common business metrics

• Experience with CRM systems (e.g., Salesforce) or customer success platforms (e.g., Planhat)

• Interest in learning about platform architecture and analytics

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth you’ll experience at EliseAI, we offer competitive salaries along with:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!
  

Job Compensation Range

The salary range for this role is $80,000 – $110,000. EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and potential bonus depending on the role. Exact compensation is determined based on experience, skills, and qualifications.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com