Senior Support Engineer

Overview

Elastic is seeking a Senior Support Engineer to join our Bangalore-based team. In this role you will provide advanced technical support for the Elastic Stack (Elasticsearch, Kibana, and Elastic Cloud) and work closely with customers to resolve complex issues.

Responsibilities

• Provide proactive and reactive technical assistance to customers using Elasticsearch, Kibana, and related Elastic products
• Triage and troubleshoot customer incidents, reproduce issues, and drive root cause analysis
• Collaborate with Engineering and Solutions Architect teams to implement fixes and workarounds
• Prioritize and manage cases, maintain case documentation, and contribute to knowledge base
• Help customers optimize performance, reliability, and security of their Elastic deployments

Qualifications

• Strong experience with distributed search, logging, and monitoring stacks
• Hands-on knowledge of Elasticsearch, Kibana, and Elastic Cloud
• Proficiency in at least one programming/scripting language (e.g., Python, Bash)
• Experience on Linux/Unix environments; familiarity with cloud platforms (AWS, GCP, Azure)
• Excellent communication and customer-facing skills; ability to explain complex technical topics clearly
• Ability to manage multiple priorities in a fast-paced environment

About Elastic

Elastic is the company behind the Elastic Stack, delivering search, observability, and security solutions to organizations worldwide. Our mission is to enable people to discover meaningful data quickly and securely.