Customer Architect - Self-Service Cloud

📋 Description

• Manage a portfolio of annual customers with high/low-touch engagement.
• Provide consultative guidance across cloud SaaS and on-prem deployments.
• Deliver architectural recommendations, implementation support, and optimization.
• Drive customer expansion and renewals through health assessments and reviews.
• Support at-scale customer engagement by handling inbound Self-Service Cloud requests.
• Contribute to customer success initiatives including knowledge base content, webinars, and workshops.

🎯 Requirements

• Bachelor's degree or equivalent with 5-7 years in customer-facing technical roles
• Proven track record managing customer relationships and driving technical success at scale
• Ability to articulate the benefits of modern platforms, software and technology
• Strong technical foundation with ability to understand complex distributed systems architectures
• Demonstrated ability to manage multiple customer relationships simultaneously using structured approaches
• Strong presentation and communication skills for both technical and business audiences

🎁 Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love