Related skills
customer success relationship management cross-functional collaboration b2b foreign exchange📋 Description
- Act as main contact for strategic clients using Ebury Connect; build relationships.
- Create and execute commercial strategies to grow client revenue (upsell/cross-sell).
- Conduct regular performance reviews and follow-ups with clients.
- Ensure complete, excellent operational processes for managed accounts.
- Coordinate with internal teams to resolve incidents and drive improvements.
- FX quotation, settlement and reconciliation experience is a plus.
🎯 Requirements
- Experience in Customer Success or Relationship Management.
- Experience in international payments and FX operations.
- Experience managing corporate/key accounts or B2B partners.
- Excellent communication and stakeholder management.
- Analytical mindset with problem-solving skills.
- Advanced or fluent English.
🎁 Benefits
- Comprehensive training program: Ebury Business Developer Academy.
- Dedicated mentorship from Heads of Desk and Account Managers.
- Cutting-edge technology and tailor-made tools.
- Clear, accelerated career progression.
- Dynamic and supportive culture focused on teamwork.
- Generous benefits package including health and social benefits.
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