Related skills
payments customer success relationship management b2b foreign exchange📋 Description
- Act as main contact for strategic clients using Ebury Connect.
- Build long-term client relationships and drive account profitability.
- Create and execute commercial strategies to upsell/cross-sell.
- Conduct regular performance reviews and follow-up meetings with clients.
- Coordinate with internal teams (Operations, Treasury, Compliance, Legal, Product, Tech).
- Ensure excellence in operational processes for the accounts you manage.
- Collect client feedback to drive operational and product improvements.
🎯 Requirements
- Previous experience in Customer Success or Relationship Management.
- Experience in international payments and FX operations.
- Experience managing corporate or B2B key accounts.
- Excellent communication and stakeholder management.
- Analytical mindset with problem-solving skills.
- Ability to work cross-functionally across teams.
🎁 Benefits
- Comprehensive training via Ebury Business Developer Academy.
- Mentorship from Heads of Desk and senior Account Managers.
- Access to cutting-edge, tailor-made tools.
- Clear, accelerated career progression paths.
- Dynamic, supportive culture focused on growth.
- Generous benefits tailored to location.
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