Position Summary

EffectualTechnical Writersare members of thePublic SectorProgram Managementteam responsible for ensuring that customer-facing projects are delivered with exceptional customer satisfaction and technical excellence. EffectualTechnical Writersare “Brand Ambassadors” and are expected to stay current on leading practices to deliver high-quality, well-conceived solutions to customers.

A Glimpse into the Daily Routine of a

Technical Writer

The Senior Technical Writer willgather,create,andmaintaintechnical documentation.Translate complex technical information into clear and comprehensive content that can be easily understood bytargetaudience. Supportsubject matter experts,participateinreviews,and engage in cross-functional collaborationto modernizeandmaintaina cloud platformand migrate varied and multiple applications and workloads.Their work combines independent tasks, research, collaboration, and documentation refinement to create valuable resources for usersleveragingcloud technologies.

Essential Duties and Responsibilities

Develop and
maintain
comprehensive technical documentation for cloud-based products and services, including user guides, API documentation, system architecture diagrams, deployment guides, and best practice documents

Collaborate closely with subject matter experts, cloud architects, engineers, managers
, security specialists, application developers, and other stakeholders
to understand complex cloud concepts and translate them into clear and concise documentation

Research and stay updated on the latest cloud technologies, trends, and best practices to ensure
accurate
and relevant documentation

Write, edit, and proofread technical content with a focus on clarity, accuracy, and consistency, adhering to the organization's style and branding guidelines

Organize and structure complex information effectively, considering the needs of different target audiences, such as developers, system administrators, and end-users

Create and
maintain
code samples, command-line instructions, and configuration examples to
assist
developers in integrating with cloud services

Collaborate with cross-functional teams, including
but not limited to
management, engineering,
security, application development, innovation, and
support, to gather information and ensure documentation aligns with product features and updates

Conduct regular reviews of existing documentation to
identify
areas for improvement, update outdated information, and address user feedback

Continuously improve documentation processes, tools, and templates to enhance efficiency and quality

Assist
in the development of training materials, video tutorials, and knowledge base articles to support self-service customer education

Stay
up to date
with security and compliance requirements related to cloud services and ensure documentation reflects the necessary guidelines and best practices

Qualifications

Minimum Education:
 Bachelor’s degree in related discipline AND

Minimum Experience:
4years’experience inediting technical documents preferablyspecializedcloud technologies
OR at least1Professional Level Certification
OR

Substitution/Alternative to Minimum Education and Experience:
Must have at least6years of on-the-job experience
OR at least1Professional Level Certification in lieu ofBachelor’s
Degree

Be able to work remotely but, be able to go on-site as requested and/or occasionally on-site in Washington DC

Must be a US Citizen

Strong knowledge of leading cloud
/
security practices

Superior a
ttention to detail

Proven experience as a technical writer, specifically in the cloud domain, with a focus on public cloud platforms (e.g., AWS, Azure, Google Cloud)

In-depth understanding of cloud concepts, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS)

Familiarity with cloud-based technologies, services, and tools, such as virtual machines, storage, networking, containers, serverless computing, and microservices architecture

Strong knowledge of cloud deployment models, such as hybrid cloud, multi-cloud, and cloud migration strategies

Experience with cloud infrastructure management tools, such as Terraform, Kubernetes, or Ansible

Proficient in using documentation tools and platforms, such as markdown, DITA, Git, and content management systems (CMS)

Ability to quickly grasp complex technical concepts and explain them in a clear and concise manner to various audiences

Excellent writing, editing, and proofreading skills, with a keen eye for detail and strong knowledge of grammar, punctuation, and style

Strong organizational skills and the ability to manage multiple projects simultaneously while adhering to deadline
s

Good collaboration and communication skills to work effectively with cross-functional teams and stakeholders

Familiarity with agile development methodologies and experience working in an Agile or Scrum environment is a plus

Knowledge of information security and compliance frameworks, such as SOC 2, HIPAA, or ISO 27001, is
advantageous

Ability to work Eastern Standard Time Zone schedule

Nice-to-Have Skills and Experience

Active Clearance or Public Trust (DOJ Preferred)

AWS
Associate, Professional and/or Specialty
certifications

Cloud Migration Experience

Proficiency
in
Infrastructure Automation
(
IaC
) frameworks like
Terraform, AWS CloudFormation

Knowledge of
Containerization and Orchestration (Docker, Kubernetes)

Understanding
DevOps Practices (CI/CD, Jenkins, GitLab)

Familiarity with
Security and Compliance (Cloud security, HIPAA)

Cloud Cost Optimization

Understanding
Data Analytics and Big Data (Hadoop, Spark, Redshift, Azure Data Lake)

Proficiency
in
Scripting and Programming (Python, PowerShell, Bash)
Continuous Learning (Staying updated with cloud advancements)

Physical Demands and Work Environment

The work isgenerally performedin an office environment.Physical demands include sitting, keyboarding, verbal communication, writtencommunication.Employeesare occasionally required tostand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity.

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