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analytics figma project management customer_education📋 Description
- Help drive customer education strategy by building curricula from first login to advanced workflows
- Develop and maintain education content across formats that aligns with the product
- Partner with cross-functional teams to align education with launches and milestones
- Establish metrics for activation, usage, retention; analyze content performance and iterate
- Project manage content development across teams and coordinate timelines with distribution
- Drive scalable customer education initiatives and improvements
🎯 Requirements
- 5+ years in customer education, enablement, or instructional design in SaaS or product-led environments
- Highly organized; excels at building scalable systems, including campaign and content calendars
- Thrives in a fast-paced environment; matches product velocity and balances strategy with execution
- Experience building intake, triage, prioritization, and delivery for content requests
- Hands-on experience with Figma or similar design/authoring tools
- Bonus: experience partnering with marketing on content distribution
🎁 Benefits
- Equity and comprehensive health, dental, and vision benefits
- Retirement with company contribution
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Generous PTO and company recharge days
- Learning and development stipend and a work-from-home stipend
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