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customer_education📋 Description
- Build curricula guiding customers from login to advanced workflows
- Develop education content across formats and channels
- Partner with cross-functional teams to support launches and milestones
- Establish metrics for activation, usage, and retention; analyze content
- Project manage cross-functional content development and timelines
🎯 Requirements
- 5+ years in customer education or instructional design in SaaS/product-led env
- Translate complex concepts into clear learning experiences
- Highly organized; build scalable systems including content calendars
- Use data to guide decisions and measure learning impact
- Built systems for intake, triage, prioritization, and delivery of content requests
- Hands-on experience with Figma or similar tools
- Experience partnering with marketing on content distribution
🎁 Benefits
- Equity and comprehensive benefits
- Health, dental, and vision coverage
- Retirement plan with company contribution
- Parental leave and family planning support
- Mental health and wellness programs
- Generous PTO and stipends for learning and remote work
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