Related skills
looker salesforce tableau power bi edi📋 Description
- Own the data infrastructure for customer sentiment and ROI.
- Build dashboards and a rigorous framework for customer happiness.
- Bridge Sales, Marketing and Ops with data-driven insights.
- Define methodology, select tools, and launch dashboards.
- Present objective, data-backed insights to leadership.
- Design scalable health score systems to predict risk.
🎯 Requirements
- 7+ years in B2B SaaS CX/Operations.
- Built CX function from scratch (Zero-to-One).
- Experience with CX software (Qualtrics or similar).
- Data-first: define and measure CES, Health Scores, retention.
- Cross-functional fluency across O&O, Sales and Marketing.
- Operational grit: build processes and dashboards.
- SaaS unit economics knowledge: CAC, LTV, NRR.
- Nice-to-have: EDI/ERP integrations experience.
🎁 Benefits
- Remote-first culture; work remotely from designated countries.
- Flexible working hours.
- Annual personal development budget.
- Home office allowance to create your workspace.
- Regular events and trips to connect with the team.
- Workations up to 90 days/year within the EU.
- Wellbeing support and employee assistance programs.
- Country-specific benefits based on location.
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