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security customer service jira healthcare multilingual📋 Description
- Provide support to trial participants globally via phone and email on eCOA tools.
- Document all end-user communications in the support ticketing system.
- Troubleshoot tech issues; provide clear solutions per SOP.
- Collaborate with internal teams to resolve device/software/data transmission issues.
- Manage multiple requests with competing priorities and reprioritize as needed.
- Follow SOPs for protecting sensitive data.
🎯 Requirements
- Bachelor’s Degree preferred
- Computer-operating skills
- Friendly, service-oriented attitude
- Written and verbal communication skills
- Attention to detail
- Ability to identify and solve problems in an efficient and effective manner
🎁 Benefits
- Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country.
- Industry Insight: Hands-on experience with the software and tools used in clinical trials.
- Networking & Professional Growth: Build your professional network and gain references that can support your career.
- Skill Development: Learn the most utilized methodologies, technologies, and tools in the field while acquiring experience in a professional work environment.
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