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slack salesforce jira notion jsm📋 Description
- Core app support for Atlassian Suite (Jira/JSM/Statuspage/Compass/Assets), Slack and Notion.
- Manage user accounts, permissions, and licensing.
- Triage, troubleshoot incidents; escalate to vendors or internal teams.
- Support critical systems with Operations, including Core System, Salesforce and Fenx.
- Monitor, maintain and tune system performance to ensure stability.
- Create and maintain documentation; train employees on supported apps.
🎯 Requirements
- Ownership and proactivity: identify gaps, anticipate issues, propose solutions.
- Organized and prioritized to manage multiple tasks and incidents.
- Empathetic, user-focused support for colleagues.
- Fluent in English, written and spoken.
- Team-oriented, collaborative across multidisciplinary teams.
- Growth mindset; eager to learn new technologies and processes.
🎁 Benefits
- Competitive starting salary with discretionary annual bonus.
- Dedicated mentorship from experienced managers.
- Cutting-edge technology and tailor-made tools.
- Clear, accelerated career progression paths.
- Dynamic, supportive culture and teamwork.
- Generous benefits package (healthcare and social benefits).
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