Senior Technical Account Manager

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably. As an EBANX Technical Account Manager, your responsibilities will include:

• Supporting merchants around key issues and working internally to solve them quickly;
• Lead meetings with merchants and presenting performance insights and issue resolutions;
• Having a deep understanding of the payment products and services offered by EBANX and applying merchant performance improvements;
• Monitoring the main KPIs (e.g., volume, approval rate, chargeback rate) on a daily basis;
• Identifying and resolving technical problems or obstacles in the operation of payment services;
• Collaborating on product development based on merchant feedback;
• Collaborating with internal teams such as product development and sales to ensure a cohesive and integrated approach to merchant service.