EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering higher levels of engagement and alignment.
As the top-rated compliance solution provider, EasyLlama boasts a customer herd of over 7,000 satisfied clients. Our clientele includes industry leaders such as Shake Shack, Hilton, Skims, JiffyLube, and Y Combinator, with more joining our ranks every day. With a sparkling 4.7 rating on G2 from over 50 reviews, EasyLlama continues to set the standard for excellence in compliance solutions.
We're not just reshaping compliance training; we're reshaping the future of workplace compliance altogether. Join us as we lead the charge towards safer, more compliant, and more inclusive work environments.
To help us continue our mission, we are seeking an Senior Account Manager to retain and expand our top accounts and work with Fortune 1000 caliber clients. The right candidate will be responsible for executing strategic account plans to deliver maximum value to customers and be a trusted advisor. Manage complete existing customer lifecycle, building relationships with executive stakeholders as well as our day to day contacts. Be able to recognize challenges and proactively offer recommendations based on customer’s specific needs and industry. Present and speak to HR and Compliance leaders about value delivered, mitigating risk, and pitching new features and offerings.
What You’ll Do:
- Expand our largest accounts. You will have an upsell target and will hunt to identify new revenue streams in your book of business.
- Manage renewals and mitigate risks to downsizing and churn.
- Build a deep understanding of the EasyLlama product.
- Manage the full lifecycle for existing customers: Ensure they are properly onboarded and supported by the CS team, that they are getting the maximum value from EasyLlama (based on their unique challenges within their org and industry), and that they are aware of new features and offerings.
- Develop pipeline, manage account plans, create proposals and SOWs, and forecast for your book of business.
- Develop a winning proactive account strategy in conjunction with the CS team.
- Collaborate with Marketing on outbound campaigns within your book.
- Collaborate with product and leadership to establish a GTM strategy.
Who You Are:
- 3+ years of enterprise SaaS account management or customer delivery experience that includes revenue management and bookings
- A hunter who can drive new outbound expansion strategy as well as maintain strong current relationships
- Proven track record of exceeding NRR and bookings targets
- Excellent communication and presentation skills, both spoken and written
- Strong business acumen
- Internally motivated and organized
- Bonus points for working in eLearning or HR Tech
The EasyLlama herd is fully remote, with employees distributed across the US and the world. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!
At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.
