Early Retention Program Manager

📋 Description

• Own the Early Retention strategy to reduce churn in first 90 days.
• Analyze churn patterns, risk signals, behavior trends, and gaps.
• Build cross-functional action plans to address churn drivers.
• Lead cross-functional retention initiatives end-to-end.
• Define KPIs, success metrics, and tracking mechanisms to measure impact.
• Present insights and progress to senior leadership; ensure accountability.

🎯 Requirements

• 6+ years in Program Management, retention, CS, Strategy or Ops.
• Strong cross-functional leadership and stakeholder management.
• Hands-on project and program management experience.
• Strategic thinker with hands-on execution capabilities.
• Ability to influence without direct authority.
• Strong analytical, data-driven mindset; translate insights into action.

🎁 Benefits

• Diverse and inclusive workplace.
• Influence retention across a global fintech.
• Collaborative global team across GTM, Ops, Risk, CS, Product.
• Career growth and development opportunities.