Related skills
looker data analysis program management sql stakeholder management📋 Description
- Own the Early Retention strategy to reduce churn in the first 90 days.
- Design and execute cross-functional retention frameworks and plans.
- Analyze customer data to identify churn drivers, risks, and trends.
- Collaborate with Go-To-Market, Operations, and Risk teams.
- Lead end-to-end retention initiatives with clear ownership and delivery.
- Define KPIs and tracking to measure impact; report to leadership.
🎯 Requirements
- 6+ years in program management, retention, or related roles.
- Strong analytical and data-driven mindset; translate insights to action.
- Excellent cross-functional leadership and stakeholder management.
- Proven track record of reducing churn or improving lifecycle metrics.
- Proficient with SQL, Excel, and BI tools (Looker/Power BI).
- Ability to influence without direct authority; strong communicator.
- Strategic thinker with hands-on execution capabilities.
- Lead retention initiatives end-to-end with accountability.
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