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Are you ready to lead a high-performing technical support team and make a real impact on service delivery?
We’re looking for aSupervisor of Field Servicesto manage a team of dedicated service desk analysts who provide top-tier technical support to our clients. If you're passionate about leadership, problem-solving, and driving operational excellence, this is your opportunity to shine.
Position: Supervisor, Field ServicesSalary: $60,000 annuallyLocation: Miami
, FL 33132 (3 days) and Miramar, FL 33027 (2 days)Schedule: Monday - Friday, core business hoursWhat You’ll Do:
- Lead and manage a team of field resources and team leads, including hiring, training, and performance reviews.
- Define and uphold service level agreements (SLAs) for field support.
- Provide second-level technical support for desktops, laptops, printers, mobile devices, software, and networks.
- Act as the primary escalation point for complex technical issues.
- Develop and maintain support policies, procedures, and documentation.
- Build strong relationships with internal stakeholders and vendors.
- Deliver performance reports to senior leadership.
- Drive cross-functional projects to enhance service delivery.
- Stay current on emerging technologies and industry trends.
What You Bring:
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- ITIL Foundation and ITIL Practitioner certifications.
- 5+ years in technical support, ideally in a service desk environment.
- 5+ years in a leadership or management role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with ITSM tools like BMC Helix or ServiceNow.
- Proven leadership and coaching capabilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Why DYOPATH?
DYOPATH is proud to be recognized as a Great Place to Work® for four consecutive years—a reflection of our commitment to integrity, teamwork, and client excellence. Our core values guide everything we do: we lead with honesty, communicate openly, support each other like family, and stay passionately focused on delivering exceptional service. Join a team where people and purpose thrive together.
Plus we have Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available athttps://dyopath.com/careers/
Ready to lead with purpose and elevate technical support standards?Apply now and help us deliver exceptional service experiences!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website atwww.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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