First point of contact for tech support via phone, email, and chat.
Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
Log interactions in the ticketing system and escalate when needed.
Resolve issues with speed and accuracy while delivering great customer service.
Follow up with users to confirm satisfaction.
Pursue training and certifications to grow professionally.

🎯 Requirements

1-2 years in a technical support role, preferably service desk.
Strong customer service skills; able to explain technical solutions clearly.
Proficiency in Windows OS, Microsoft Office, and basic network troubleshooting.
Familiarity with ITIL or similar service frameworks is a plus.
Ability to work independently and collaboratively.
Excellent problem-solving and multitasking skills.

🎁 Benefits

Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
You pick a Day paid holiday
FSA & HSA options
Pet Insurance

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